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Covid
arrival & departure measures
all information

Special times require special ideas

Updated 12.10.21

This page will be regularly updated. 

We are open since 6th May!

So much space!

With only 43 rooms our Waldhof² is a small jewel with lots of free space for guests who are in search for calmness and relaxation.

30.000m² hotel’s own forest parc with an idyllic pond, spots to read and relax, for example on one of the benches. A spacious lawn for sunbathing, an extensive garden and our sun terrace with a breathtaking view over merano and surroundings. And in our hotel, we offer spacious rooms and cozy lounge areas.



Our measures taken for your relaxing time

Everywhere:

We provide disinfection-stations in public spaces while in your room, you will find your personal disinfectant-solution. We re-defined our cleaning procedures, which will include disinfection actions all over our hotel. We implemented further detergents including the international accepted color-system for cleaning rags.

All of our staff took part of a specific trainig program, which will help to clearly define this unusual situation and to allocate responsibilities. Especially the housekeeping has a key role. And our chambermaids are fully aware of that. Nonetheless they are happy to live their passion again and to welcome you into the new season.



Dining area, bar, terrace

We placed our tables by respecting the required distances. Because in our dining area guests take a seat „back to back“, this will not be a challenge for us. And because of last year’s enlargement of our sun terrace, it offers enough space too.
 
For our service-team, a face visor is required. We kindly ask our guests to wear a face mask when going to the breakfast buffet.



 Sauna-area „Forest Refugium“, Pools and our „Gem-Spa“

The infinitypool and our outdoor-pool are open, but distances between guests will be important. Also the saunas and our indoor-pool are open. In our relaxation rooms, the loungers will be placed respecting the required distances.

Treatments in our „Gem-Spa“ will be available by respecting the hygiene regulations.



Relaxation- and exercise activities

Will be moved into our extensive garden whenever possible. The attendance in our Actice Room will be limited. For this year, a registration for every activity the day before will be necessary.



Cardio and functional room

The studios will be open. Distances between guests will be always important.



We offer you a high flexibility for bookings


Looking at the actual situation (Corona Pandemic), a free cancellation is possible until a few days before arrival.
After the situation will be normalized, our cancellation conditions are valid again as normal.


Insurance protection against travel cancellation:


Anything can happen before you embark on your trip, with our cancellation insurance you are financially covered. The cancellation fees listed under the general conditions apply to guests who have taken out travel cancellation insurance. All other guests will be subject to other cancellation fees. So to avoid any arising expenses in such cases, we recommend taking out insurance protection against travel cancellation, with which you are covered by the Europäische Reiseversicherung's travel insurance.

We therefore recommend:

>> Cancellation insurance


Check in

Before your arrival you will receive an anticipation-email. With this email you can make a pre-check in. Of course there is still the possibility to check-in on site.



A strong message in uncertain times

Our goal is that you can really enjoy your vacation, beside all the extraordinary circumstances! The current situation is a big challenge for all of us. But you are also experiencing such challenges. That is why it is even more important that you can relax, enjoy and gather new strength during your free time.

We will do everything to ensure that – You have our word.