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Useful informationConditions

Check-in und Check-out:
Rooms are available from 2 pm on your day of arrival. Please take this into consideration when you arrive. We try to accommodate early check-in or late check-out times on request. Please inform us by telephone if you will arrive later than 7 pm. We kindly ask you to leave the room until 11 am on the day of departure. Please note that we charge €30 for a late check-out (afterwards you have the possibility to use the wellness area, lunch is also included, key for locker).

Meal times:
We will deduct € 15,- from your bill should an evening meal not be taken. Breakfast is served on the sun terrace when the weather is pleasant.

Please understand that we can only accommodate dogs if a previous agreement is made, with their own sleeping arrangements (basket, blanket, etc.). Pets may not accompany guests to the dining room, wellness area and sunbathing lawn. We charge € 21,- / day for dogs.

The spa vouchers are valid for the morning hours. The voucher is to be used within the booked holiday period and is valid per room.
If treatments are not used, the full amount payable for the appointment booked will be charged unless timely cancellation is made. 50 % of the treatment price will be charged for booked appointments that are cancelled up to 8 hours beforehand.

Visitor’s tax:
Visitor's tax is now payable for stays in South Tyrol as of 01.01.2022. The revenue generated from this municipal tax will be used to develop and maintain infrastructures and services, and to organise cultural and sporting events. Visitor's tax is charged at € 2.90 per overnight stay, children up to 14 years of age are exempt from the fee.

Harmony and well-being down to the smallest detail:
All rooms feature shower or / and bathtub, as well as WC, bidet, cosmetic mirror, hairdryer, telephone, radio, flat-screen TV, Wi-Fi, minibar, safe. At your disposal for the duration of your stay: bathrobes, slippers and hiking backpack to borrow.

Price calculation:
The differences in prices are due to the different sizes and locations of the rooms. All other services are identical. We are happy to accept credit cards. There is a 20 % single supplement surcharge on each of the prices specified in the price list for single occupancy of double rooms in the main building; the surcharge for rooms in our new wing is 30%

0 – 3 years:
€ 35,- incl. cot

4 – 9 years:
€ 75,-

10 – 14 years:
€ 85,-

Teenager from 15 – 17 years:
€ 97,-
Please inform us in good time! No fees will be charged for cancellations made up to 30 days prior to arrival. Last minute cancellations warrant a 70% charge of the agreed offert.

Insurance protection against travel cancellation:
Anything can happen before you embark on your trip, with our cancellation insurance you are financially covered. The cancellation fees listed under the general conditions apply to guests who have taken out travel cancellation insurance. All other guests will be subject to other cancellation fees. So to avoid any arising expenses in such cases, we recommend taking out insurance protection against travel cancellation, with which you are covered by the Europäische Reiseversicherung's travel insurance.

We therefore recommend:

>> Cancellation insurance

Doctor & dialysis
Our family has two doctors who will be happy to assist you with general discomfort if required.

Are you reliant on a dialysis centre?
The ultra-modern Lana dialysis centre offers the highest medical and technical services and is only a ten-minute ride from the hotel by bus or taxi.